TECHNICAL ARTICLE - BPM enabled by SOA is a discipline combining software capabilities and business expertise to accelerate process improvement and facilitate business innovation.
Posted: August 20, 2008 | Published: August 19, 2008


Topics:  Business Activity Monitoring | Business Performance Management | Business Processes | CRM | Dashboards | ERP | SOA

WHITE PAPER - TechExcel Service Suite gives organizations the total visibility and actionable intelligence you demand for all service desk, asset management and customer support business processes.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Business Models | Business Processes | CRM | Internet

WHITE PAPER - This paper will outlines how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Data Management | Customer Service | Enterprise | Lotus Notes | Marketing | Productivity | Sales

WHITE PAPER - This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Satisfaction | Customer Service | Manufacturing | ROI | Sales | Software

WHITE PAPER - This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Satisfaction | Manufacturing | Marketing | Productivity | ROI | Sales | Vendors

WHITE PAPER - This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Service | Disaster Recovery | Security | SMBs | TCO | Vendors

WHITE PAPER - This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.
Posted: August 10, 2008 | Published: January 1, 2004


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Service | Email | Marketing

WHITE PAPER - This whitepaper explains why B2C-oriented database marketing firms lack an understanding of how the data they manage and discover are really used. It also addresses how B2B marketers need a complex process to make their efforts more productive.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  B2B | B2C | CRM | Customer Satisfaction | Database Marketing | Lead Generation | Revenue Projections

WHITE PAPER - This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  Business Processes | CRM | CRM Software | Customer Service | SLA

WHITE PAPER - This white paper supplies important background information for making investment decisions in a SAP environment. QlikView should be as considered an attractive alternative any time users are looking for fast, uncomplicated, and affordable analytics.
Posted: August 10, 2008 | Published: November 1, 2005


Topics:  Application Portfolio Management | Business Intelligence Software | Collaboration | Compliance (Systems Operations) | CRM | Data Warehouses | ERP | SAP (Product) | XML

WHITE PAPER - The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  Application Performance Management | Best Practices | Contact Centers | CRM | Outsourcing | Time Management | Vendors

WHITE PAPER - Database marketing's time is now, and as companies realize its importance the number of constituents will grow, meaning the database should be at the forefront of all new initiatives.
Posted: August 10, 2008 | Published: January 1, 2006


Topics:  Best Practices | Business Intelligence | CRM | Data Management | Database Marketing | ERP | Globalization

CASE STUDY - In this case study Extraprise Siebel On Shore Services provided management structure, experienced resources, extended production support and competitive pricing to Cumis Mutual Group which provides a high level of support and service to the end-user.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  Application Performance Management | Budgeting | Business Activity Monitoring | Business Performance Management | Business Process Management | CRM | Financial Services | Security

WHITE PAPER - In this new era of CAN-SPAM legislation, overflowing inboxes and ever-increasing customer expectations, many of the practices that worked for emailers in the past simply won't work anymore. This paper reviews the new rules of email marketing.
Posted: August 8, 2008 | Published: January 1, 2004


Topics:  Branding | Campaign Management | CAN-SPAM Act of 2003 | CRM | Customer Loyalty | Email | Email Marketing | Permission Marketing | Spam

WHITE PAPER - This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.
Posted: August 8, 2008 | Published: January 1, 2007


Topics:  CRM | Customer Service | Email Marketing | Messaging Software | Online Shopping | Outsourcing | Personalization | Retail Trade Industry | Sales | Shopping Cart Software